• Explore the Upside of Change
• Manage the Conversation
• Develop a Perspective that Thrives
• Managing Staff through the challenges
• Personal Integrity and Work ethics

This can be a sensitive time for employees and the company but when presented effectively people can thrive and generate possibilities within corporate restructures.

Your Team will learn easy to apply Skills to:
• Listen from the Customers Experience & Speak to Varying Perspectives
• Use Positive Language that shapes an outcome
• Exhibit Work Ethic Pride
• Diffuse Charged Situations
• Recognize the Importance of Customer Acknowledgement
• Go the Extra Mile

Excellence in Customer Service exceeds simply having a great product. The customer is certainly not always right AND they are ALWAYS a Customer.

The Inspiration Triad- A fundamental quality of leadership is knowing how to generate inspiration and motivation. The Inspiration Triad introduces you to key distinctions for Inspired Action.

The Importance of Knowing Your Team, Audience & Partners – Speak in the voice of the people and you will be heard. Effective Leadership includes language and listening that creates multiple outcomes at once. This segment explores the importance of communicating to specific thinking styles and personality types.

Attitude for Success - A Winning Attitude is part of any Success strategy. This module investigates what it takes to exude Leadership in the face of challenges and uncertainty.

Attention & Outcome – The Law of Attraction states that whatever you focus on is what you will attract into your life. This is precisely why it’s essential to stay focused on your goals. Discover the essentials of positive focus.

Bio Health and Happiness 101- Seven (7) things that interfere with optimal brain function and healthy thinking. The body is a chemical factory, this segment address the importance of partnering with your bio chemistry to support outcomes both personally and professionally.

Communicating from Resolutions – In this module we will explore how effective communication begins with listening and ends with knowing your message was receive how you intended it to be.

Circumstance verses Creation – This segment presents navigating through circumstances with a vision to create the outcome. You will have an opportunity to actively transform a circumstance in your life that is either not working or not working as well as you would like it to.

Truth & Reality – A series of fascinating exercises that illustrate truth and interpretation to offer insight into those around you AND provide power over many life situations that you may feel defeated around.

Expand to Include – Things happen in life, that are unwelcome, unexpected and unpredictable. Staying focused in the face of negativity and NOT resisting what is involves expanding. You will learn how to embrace situations as they are instead directing your valuable life energy – wishing things were another way than they are.

Play, Rejuvenation & Vitality – How often do you create time to recharge and restore your vitality? This segment examines the importance of scheduling activities or pastimes that regenerate your vitality on a regular basis.

• Explore the three (3) fundamental Principles of Happy
• Undo the “Happiness as a Future Event” attitude
• Laying the Foundation…

Science of Stress What you need to know!

• Seven (7) Easy Tools to Minimize & Eliminate the Stress Bug
• Ten (10) Common Ways people create Self Induced Stress
• What Stress Really is….& How to Feel Better!

Recipe for a Great Life! – Workshop

• Three (3) Techniques for Letting Go
• The Blueprint Enthusiasm for Life! (what? did you think you were a cat!)
• Reconnect with your Inner Sparkle

Bucket List Living - Workshop

• Be Coached on how to Create & Live (from) your Bucket List
• Design a Collage – Playful, Vivid , Colourful and ALIVE!
• Discover how to Energize yourself and make time for Passionate Pursuits

Unlearning for Success - Breaking Old Patterns

• Disconnect from Negative Thinking & Procrastination
• Replace Self Sabotage & Old Habits
• Cultivate a Positive Decision Making Process

Body Wise 101 The Chief function of the body is to transport the brain around

• What you need to know about your Bio Chemistry
• Brain Chemistry , Nutrition and Optimal Thinking
• Daily Steps to Feel Great in your Body!

NLP Basics Neuro-linguistic Programming

• Easily Access Resourceful Mental States
• Instant Rapport with Anyone
• Learn How to Read People
• Expedite Results
• Peak Performance Tools for all areas of Life

Language- watch the language you use to be sure it is supportive and tailored to the person/group you are talking to. For example if I am delivering a workshop to a Wellness centre I may use Woo-woo terms like ‘Law of Attraction’, ‘The Universe’ – that same course delivered to a corporate crowd would be about ‘Thinking Resources’ and ‘quantum physics’, with a lot of scientific information to back it up. Essentially the same course, designed for people and how they listen to certain words and terminology. Using word that people don’t identify with or have strong opinions about can shut down there listening very quickly.

Communicate what you want- If sales are down the conversation should be about increasing sales and generating new leads – not around falling numbers and missed targets. Speak in a positive context about the results you WANT and you are much more likely to see your results. Have your employees looking for what is missing to make the results possible.

Focus on strength- This goes for life too. Focus on peoples strength and what IS working while providing resources to develop other areas.

Feedback- Feedback is direction. Give your staff feedback on what they are doing well. Any feedback on areas that need to be developed is best delivered by highlighting all the positive first and then mentioning the areas that need growth. Communicate it from a place of ‘what’s not working to get our result’, not good or bad – right or wrong. Give up drama and blame, people are doing their best.

Incentives- Financial or acknowledgment, people want to be recognized for their efforts.

Get Interested- Like it or not your employees work life will impact their home and vice versa – this cannot be avoided; we are dealing with human beings so one spills into the next. Be flexible and interested in them beyond their position. Employees that feel valued and understood are more likely to operate from integrity and also more likely to care about the ramifications of their actions.

Expect to be Impressed – There was a study done in the late sixties. In the name of research they divided two class rooms randomly and assigned two teachers. Mrs. brown and Mr. Blue.They told Mrs. Brown, she would be leading the gifted class and to expect them all to excel. They explained to the other teacher Mr. Blue, well, he had the students that just weren’t the brightest of young people. In reality, the groups were mixtures of struggling students and A students. The teachers new only what they were told. Gifted and Struggling. After a year the student in Mrs. Brown’s class were all well ahead of their curriculum. This includes students that were well below average before having her as a teacher. Mr. Blue on the other hand, had a class full of student struggling. – Including the student that were ‘A students prior to getting him as a teacher. They don’t do studies as such any longer and for good reason. But how you look at a person and what you expect has an influence beyond what we can thoroughly comprehend.

Ask peoples opinion- these people know your business, customers and products the best. Ask for feedback on what will improve you as a manager and what will make the most difference with your vision. When employees share in the vision, they own it and do more to create it.

Coaching is a method of expediting the process of specific outcomes there by removing obstacles and unproductive thought patterns that impede, delay or sabotage results. The main outcome in Coaching is to empower you with the focus, training, accountability and success action patterns necessary to achieve consistent results in the most important areas of your life.

Just as a personal trainer works with you to design a program that develops muscles strength and toning, Personal Coaching helps you raise your standards and ability to execute accelerated results in chosen areas. This mental process will challenge and inspire you to overcome once perceived barriers. Coaching is a Partnership in developing effectiveness and creating new action patterns of success, ultimately removing invisible barriers and expediting results.

Robin H-C works with an exclusive group of clients across North American. Most of Robin’s clients have achieved a great level of success in concentrated areas of life, and though this IS reason to celebrate – occasionally it is at the expense of others areas that require developing a new level of self to experience more balance and happiness.

Robin is trained in several Coaching methodologies and determines the best suited practice based on each individual client, their receptivity to specific sensory motivators and the desired outcome. Coaching is done in person and coaching contracts are a minimum of three (3) months in length. Each month of Coaching consists of two (2) in person Coaching sessions, 1 – 2.5 hours in length and two (2) Coaching calls approx. 40 minutes.

The main philosophy of Robin’s Coaching is mental reconditioning; to train yourself to THINK in a manner that supports results AND to help you to continue to place your focus and attention on what’s possible and what you’re DETERMINED to create.

For information on Coaching please send an e-mail under the contact button. Kindly include your contact information, occupation, main goal along with two (2) secondary goals and what you have been doing to date to see yourself achieve success. Please also specify your location.

Ask powerful questions.
Whether you ask the question; ‘why me?’or, ‘how do I get what I want’, your brain will inevitably provide you with a response, it’s what the brain does. Successful happy people spend very little time on problems, they gravitate towards solutions and ask questions of which they want to hear the answers. ‘Thinking Your Way to Happy! pg 10