Extraordinary Customer Care can save clients in the event the product or service falters. An excellent product however, can rarely compensate for poor customer service.
This program presents the fundamental values and components essential for Exemplary Customer Service. Your Team will acquire the tools to achieve Customer fulfillment with all interactions.
No matter how extraordinary your product or service, retaining business becomes easy when your Team is courteous and well trained with People Skills that set you above the competition.
Your Team will learn easy to apply Skills to:
• Listen from the Customers Experience & Speak to Varying Perspectives
• Use Positive Language that shapes an outcome
• Exhibit Work Ethic Pride
• Diffuse Charged Situations
• Recognize the Importance of Customer Acknowledgement
• Go the Extra Mile
Excellence in Customer Service exceeds simply having a great product. The customer is certainly not always right AND they are ALWAYS a Customer.
Tags: customer service